Terms and Conditions
1- Sending & Return of Your Source Media
You are advised to use UPS delivery service.
Whilst most orders are returned between 2 to 3 weeks, we do have busier periods throughout the year that can extend up to 4 weeks. We will not be held responsible for any delays outside our control.
It is your responsibility to include properly your order form and material within the parcel to be shipped via UPS.
2- Safety of Your Source Material / Insurance
We always take exceptional care with your material. In the unlikely event of us causing damage to or loss of any of your material, we will compensate you up to the purchase value of the original media.
Please Note: This does not apply to tapes that have arrived in a damaged or unusable state or tapes that are damaged during playback due to defects or general age. This does not apply also if the quantity/type of videos/slides sent is not in accordance with quotation.
Additionaly, the Customer is free to contract a separate loss/damage insurance.
3- DVD Player Compatibility & Guarantees
The DVD disks that we produce are high quality industry standard DVD-R disks.
- DVD-R disks play in most DVD players (or DVD-ROM drive in PCs). However you should be aware that recordable disks working in your DVD player may or may not work in other players. You can obtain compatibility information by contacting your equipment reseller or manufacturer or visit www.dvdrhelp.com to assess compatibility prior to placing your order. Also note that your computer will need a software DVD player installed.
4- In Case Of Problems With Your DVD Disk
If you experience a problem with your order you must contact us within 7 days, describing the problem. We can not however be held responsible for damaged / mishandled disks or incompatible players. It is the customer's responsibility to protect the supplied DVDs from scratches or other damages.
5- Responsibility
WE WILL NOT ACCEPT and it is your responsibility to ensure, that the source media supplied shall not contain material classed as 'Prohibited Content' and must comply with current laws of shipping audio/visual material.
Prohibited Content: Generally, Prohibited Content includes (without limitation) any of the following types of Content:
Content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate.
Copyrighted material that is used without the express permission of the owner.
Content that violates or encroaches on the rights of others.
Content or other material that contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code or any other content, which may compromise our service.
Content that advocates illegal activity.
Content that harms minors in any way.
Tedeo reserves the right to pass any infringements of this Prohibited Content that we may receive to the relevant authorities if it is deemed necessary.
6- Money Back Guarantees / Cancellations
Any "Money Back Guarantees" if made, exclude any incurred delivery charges both inwards and outwards unless stated otherwise.
Cancellation of orders may be made by email to customerservice@tedeo.com. Customers will be charged for all costs incurred up to the date of the cancellation. Additionnally the £ 15.00 UPS charge will not be refunded in case of cancellation.
7- Disclaimers
Tedeo will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.
8- Currency
All prices quotes are in UK Pounds (GBP) unless stated otherwise.
9- Methods and Terms of Payment
Credit/Debit Cards: We currently accept a number of credit/debit cards and payments can be made in GBP securely on our website. You can also proceed your payment via PayPal.
10- Over-Payments & Under-Payments
Should your order be underpaid we will continue to carry out your conversion and contact you for further payment.
Over-payments of £10.00 or less are NOT refunded due to handling costs.